Frequently Searched For Topics:

Discussion Threads

  • Posted in: Forum

    Hi Anas, These are really great questions, and highly dependent on what will be the best way for Lucidya to track customers. Here are some thoughts and considerations about tracking renewal, churn and potential returning customers: New ...

    1 person likes this.
  • Posted in: Forum

    Hi! I wonder when we do have a renewal after the expiry date, do we consider it as a renewal or new deal? and if we consider as renewal, what is the maximum in-transition period we can consider before we count an account as churned account? ...

    1 person likes this.
  • Posted in: Forum

    Hello everyone, I have been looking for a way to copy the value from one field to another field through automation. For e.g. HubSpot workflows can copy values between fields based on certain conditions. The only way I found so far is to ...

  • Posted in: Forum

    Thanks, yes please do share! ------------------------------ Jeff Newman ChurnZero Customer Success Manager jnewman@churnzero.net https://www.linkedin.com/in/jeffnewmanprofile/ ------------------------------

  • Posted in: Forum

    Love this list! Looking forward to adding a few more here. ------------------------------ Klaas Schippers Linnworks ------------------------------

  • Posted in: Forum

    Most companies I work with are underutilizing Playbooks. Playbooks can help you automate your workflow, streamline your operations, standardize your communications, engage with your customers, increase utilization, and upsell. You are only limited ...

    6 people like this.
  • Posted in: Forum

    Hey Churn Fighters, I hope you all are enjoying the summer weather and finding time to log out, relax, and recharge! As we're in and out of the office over the coming weeks, make sure you turn on your Community Digest so you don't miss out ...

    6 people like this.
  • Posted in: Forum

    Thanks for calling me in, @Amanda Flurry ! My favorite pair is Plays + Segments. I ♥love♥ using Play actions and behaviors to continue the power of automation from Plays. Building Segments based on if an email confirming renewal details was ...

    2 people like this.

Upcoming Events List

Log in to see this information

Either the content you're seeking doesn't exist or it requires proper authentication before viewing.


Community Purpose

The ChurnZero Community is a collaborative space for people who are passionate about Customer Success. ChurnZero users can discuss their professional challenges, learn from each other's successes, share useful resources, and refine best practices to improve their customer experiences and fight churn.

We encourage you to get involved!

  • Complete Your Profile
  • Introduce Yourself to YOUR Community
  • Ask & Answer Questions
  • Check out The ChurnZero Academy

Need help settling in?

You can always find the Community Team at community@churnzero.net.

Meet The ChurnMonsters

Weigh In