Dear Abby Hammer,
As my company looks ahead to 2021, we’ve put a big emphasis on mastering and accelerating our customer onboarding process. To put it simply, our new onboarding mantra is “better, faster, stronger!”
As we look to refine customer onboarding, we’ve taken a hard look at engagement metrics. Are there any specific metrics you suggest we consider?, or perhaps unconventional metrics that may be useful in guiding customer engagements?
-Seeking Metrics That Matter
Dear Seeking Metrics That Matter,
I applaud your team for taking a hard look at optimizing your onboarding process. Refining this critical step of the customer ...