This could be product usage, customer lifecycle, or customer health scores
ChurnScore Factors: The foundation for ChurnScores...This factor is a common choice to include in ChurnScores, as product usage is indicative of a customer’s likelihood to renew
ChurnScores: Calculate the likelihood that your customer is going to renew, with a score of zero indicating a low churn risk and a score of 100 indicating a high likelihood of churn
Primary ChurnScore: The first ChurnScore an Account qualifies for in the ChurnScore admin section. A Primary ChurnScore allows you to compare health across Accounts, even if Accounts don’t qualify for the same ChurnScore. The Primary ChurnScore is prominently displayed on the overview of the Account Profile page
My ChurnScore Changes : Shows customers whose Primary ChurnScore has increased or decreased by a defined threshold from the Command Center
Account Health: A high-level view of your Account ChurnScores
(Example attributes: Name, Next Renewal Date, Industry, ChurnScores.)
For example, you can look up an Account and find their status, renewal date, contract amount, and ChurnScore
The Daily Digest includes: Tasks assigned to you that are overdue or due today Messages waiting for your review Meetings on your calendar for today Alerts you received yesterday ChurnScore Changes from yesterday to today for your accounts To start receiving the Digest, go to your name in the upper right and select “My Account.”
You also can also spot larger trends across a rep’s book of business , such as average renewal tim es or patterns in ChurnScores